We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at adeline.grove.shop@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at adeline.grove.shop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at adeline.grove.shop@gmail.com.
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Something not quite right? We'll gladly accommodate returns and exchanges within 30 days on all products that haven't been used and are in the same original packaging that you received. To start a return or exchange please contact us at Adeline.Grove.Shop@gmail.com.
Returns & Exchanges Disclaimers:
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Return shipping costs: Customers are responsible for return postage costs. We will issue a return label via email & the cost will be deducted from your refund.
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Tracking numbers: If an order is being returned to us, you must provide us with a tracking number to ensure proof of delivery. Refunds will not be issued until we've received the returned order.
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Refunds: If elected: Standard Shipping, Priority Shipping, Shipping Protection and Priority Processing will not be refunded from your purchase if your order has already been shipped and will be deducted from your refund. Refunds will be issued within 5-7 business days after receiving the returned order. Please note: Refunds may take up to 10 business days to process depending on your bank or credit card company.
